Transportation

Head of Customer Services

Director Top Job

HR Strategy's Client

Dear our valued candidates,

HR Strategy’s client is an company in Logistics Agency, they are looking for qualified candidates for Head of Customer Services.

  • Working location Ho Chi Minh City
  • Reporting to: CEO
  • Take care: 3 managers, 5-10 supervisors, 100-150 staff
  • Manage 3 departments: CS, QC and CX

JOB DESCRIPTIONS

  • Build QC and CX team.
  • Build and implement SLA (Service Level Agreement) and SOP (Standard Operating Procedure).
  • Build a model in which delivery staff becomes a CS touch point for handling customer support requests
  • Identify new tools and technologies to better serve the customer.
  • More details will be discussed during the interview.

REQUIREMENTS

  • Age: Below 50
  • Graduated from University in Business Administration, Economics or related majority.
  • At least 5 year-experience in Customer Services field.
  • Good knowledge of data and technology system (zendesk, customer profile…)

BENEFITS 

  • Salary: negotiable, depends on candidate’s experience and qualification.
  • More details will be discussed during the interview.

If it suits to you & your friend in career path, please apply online your Resume (CV) to resume@hrstrategyvn.com or contact via Phone/Viber/Zalo Mr. Tung: (+84) 914 376 881.

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