Dear Our Valued Candidates,

HR Strategy (Headhunter)’s Client is a company specializing in Manufacturing. They are looking for a highly qualified candidate for the Technical Customer Service Position.

• Working Location: HCMC

JOB RESPONSIBILITY for Technical Customer Service

• Receive inquiry/technical query from customer; contact & collect more details; customer visit; discuss and set up new special requirement, technical agreement, etc
• Claim/Complaint handling: receive complaint/claim from customer, contact for details and set-up visit schedule, site investigation; report & inform factory for internal investigation; feedback to customer technical report & negotiate about solution for claim/complaint
• Consult for Sales technical issues (material purchase guideline, system error, etc.)
• Follow & monitor raw material quality
• Research and develop new products
• Abnormal quality product handling
• SEA national certificate approval (for overseas market)
• Other jobs as assigned by Leader/Head of Department

REQUIRED SKILLS AND EXPERIENCE for Technical Customer Service

• Requires a bachelor’s degree in  Mechanical – Metal
• Experience at least 3 years in an equivalent position
• Having a technical background, having engineer mindset, technical analysis ability
• Prefer having knowledge about Material technology, Metallurgy, or Steel manufacturing process

 BENEFITS for Technical Customer Service

• Salary: $700 – $1000, depending on the candidate’s ability
• More details will be discussed during the interview

View All Job Posting in All Industries from HR Strategy: https://hrstrategy.vn/view-all-job-posting-in-all-industries-from-hr-strategy-top-headhunter-in-vietnam-market/

If it suits you & your friend in the career path please email your CV via gratitude4@shasugroup.com or call to hotline: 094 841 9559 (Ms. Luyện)  for more support.

By the way, please kindly send us your valuable update resume for our consideration and if you have any concern, please kindly contact us back.

We are always available to support you.

Hope to hear from you soon. Thanks a lot.

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